With thousands of hotels in over 100 countries territories, Hilton offers countless opportunities to delight. From an open doto a welcoming smile an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking fto work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason were here: to delight our guests, Team Members, owners alike.
The Commercial Directis responsible fthe overall strategic management of the hotel by establishing effective working relationships with seniteam members, in particular the General Manager, Directof Operations, Directof Finance Directof Human Resources. This role provides support advice to the General Manager in strategic planning overall business goals relating to business development issues of the brthe hotel, protecting guarding corporate standards, brintegrity hotel image.
What will I be doing?
As the Commercial Director, you will be responsible fperforming the following tasks to the highest standards:
? Assist the General Manager to complete all work related to revenue marketing of the hotel, completing work assigned by the General Manager.
? Responsible fthe management of Sales, Banquet Sales, Revenue Management, Reservations, Marketing Communications.
? Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotels continued profitability, ensuring the hotels revenue profit, guest satisfaction to meet exceed the standard requirements.
? Develop the hotels annual / quarterly / monthly budget forecast work plans, implementing them effectively.
? Participate in developing implementing hotel departmental policies regulations.
? Develop marketing strategies promotion plans to adjust to the market situation in real time.
? Supervise drive the progress implementation of marketing plans.
? Set clear objectives fbusiness development, implement personal skill development, performance review trainings other trainings.
? Monitevaluate current initiated marketing activities market dynamics.
? Manage the internal operation of the department to ensure that the fixed assets operational items of the department are well maintained.
? Conduct regular market research obtain information about competitors.
? Set pricing strategies sales targets fthe hotel.
? Manage special projects other related businesses.
? Ensure efficient use of departmental resources.
? Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
? Ensure that department staff are clear about the responsibilities assigned to them.
? Take immediate corrective action when the interests of the department hotel are jeopardized.
? Manage customer relations services, including customer needs, product service knowledge, sales effectiveness, communication skills customer feedback.
? Manage departmental expenses budgets.
? Prepare a forecast of the departments monthly expenses submit it to the hotel on the scheduled date.
? Control departmental costs in accordance with hotel policies to avoid waste.
? Ensure that all system related revenue data are accurate in full compliance with Hilton international standards.
? Ensure the filing of departmental documents related information.
? Maintain communication with all operating departments within the group to maximize sales opportunities.
? Promote hotels in relevant industries at home abroad.
? Actively participate in sales activities initiated by Hilton.
?ganize promotional trips ftarget markets.
? Maintain good relationship communication with target markets at home abroad.
? Ensure that all system related revenue data are accurate in full compliance with Hilton international standards.
? Respond to demands, adjust, perform any reasonable tasks additional responsibilities as directed by the hotel, industry company.
? Adhere to hotel safety policies, emergency rules procedures.
? Ensure employees fully understfollow the contents of the employee handbook.
? The department reserves the right to change supplement the job description if necessary.
? Perform any other reasonable duties assigned.
【任職要求】
What are we looking for?
A Commercial Directserving Hilton Brands is always working on behalf of our Guests working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, values that follow:
? Hospitality: Volunteer to provide unparalleled hospitality.
? Integrity: Do what you should do all the time.
? Leadership: Strive to be a leader in both your industry your community.
? Teamwork: Actively promote teamwork spirit in all work.
? Ownership: take responsibility fyour actions make decisions.
? Now: Operate with urgency discipline.
? Bachelor’s degree.
? At least 5 years of relevant management experience in international hotel chains.
? Good English Chinese reading writing skills.
? Able to formulate implement operating budgets business plans.
? Able to effectively market position the brat desired levels.
? Able to manage the Sales department.
? Able to assist the General Manager Management in achieving the hotels overall business objectives.
? Knowledgeable of political, economic social issues, market trends.
? Good communication,ganizational presentation skills.
? Able to lead, guide develop employees.
? Knowledgeable of able to deal with crisis.
What will it be like to work fHilton?
Hilton is the leading global hospitality company, spanning the lodging sectfrom luxurious full-service hotels resorts to extended-stay suites mid-priced hotels. Fnearly a century, Hilton has offered business leisure travellers the finest in accommodations, service, amenities value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light warmth of hospitality unites us as a team to remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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