【職位描述】With thousands of hotels in over 100 countries territories, Hilton offers countless opportunities to delight. From an open doto a welcoming smile an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking fto work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason were here: to delight our guests, Team Members, owners alike.The Directof Operations is responsible fthe effective operational management of the hotel inder fHead of Departments to achieve exceed their revenue guest satisfaction targets.What will I be doing?As the Directof Operations, you will be responsible fperforming the following tasks to the highest standards:-Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projectscustomer servicerefurbishment).-Assist the development of meaningful, achievable hotel budgets other short-term long-term hotel strategic goals.-Provide effective leadership to the hotel management team team members to ensure targets are met exceeded.-Respond to audits that are completed by the company to ensure continual improvement is achieved.-Plan, direct coordinate the service delivery of all operational departments to meet exceed guest expectations.-Comply exceed hotel company service standards.-Ensure that costs are controlled throughout the operational departments the results are analyzed regularly to highlight problem areas take appropriate action.-Manage develop the Head of Departments (HODs) to ensure career progression effective succession planning within the hotel company.-Seek respond to guest feedback to achieve positive outcomes high levels of customer satisfaction.-Hold regular briefings communication meetings with the HOD team.#LI-VG2【任職要求】What are we looking for?A Directof Operations serving Hilton brands is always working on behalf of our Guests working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, values that follow:-A degree diploma in Hotel Management equivalent-Strong commercial acumen, preferably with experience in Food & Beverage Rooms Management-Experience in managing budgets, revenue proposals forecasting results-In-depth knowledge of the hotel / leisure / service sector-Strong leadership skills to effectively manage motivate the team to achieve high level performance exceed targets-Accountable resilient-Able to work under pressureIt would be advantageous in this position fyou to demonstrate the following capabilities distinctions:-Knowledgeable of hotel property management systems-Previous experience in the same similar roleWhat will it be like to work fHilton?Hilton is the leading global hospitality company, spanning the lodging sectfrom luxurious full-service hotels resorts to extended-stay suites mid-priced hotels. Fnearly a century, Hilton has offered business leisure travelers the finest in accommodations, service, amenities, value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light warmth of hospitality” unites us as a team to remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
更多
